University of Texas at Austin

The Virtual IT Lab and Online TA Pool!

Fall Semester 2020

Your friendly neighborhood IT Lab will be moving online for pandemic-proof support during the Fall semester of 2020, and most likely the Spring semester of 2021. We will continue supporting our mission of providing technical and classroom support for faculty, staff, and students, as well as providing TA support for many of our undergraduate courses. We will also be involved in supporting the development of undergraduate curriculum for our new undergraduate major starting in the Fall semester of 2021!

Our online hours are as follows:

Monday-Thursday: 8:30 am to 8:30 pm
Friday: 10 am to 4 pm
Saturday-Sunday: We provide a “Weekend Watch” service to our online undergraduate courses where we provide TA support. We may also be able to provide student support during these times, and we will monitor the faculty support email as well.

During regular hours, we strive to reply to faculty requests within 1-2 hours and will attempt to do the same with students.

How to contact us:

Faculty requests (Undergraduate and Graduate)
Use our helpdesk system located at:
(or email us to submit a request at:

Undergraduate students
Email the TA Pool at:

Graduate students
Email the IT Lab at:
Contact us through Microsoft Teams

Remote Services